We want you to be satisfied with every purchase. Here is everything you need to know about our refund process.
Due to the instant digital nature of game top-ups, all sales are generally considered final once the Product has been delivered to your game account. Refunds are only issued under specific circumstances outlined below. Please review this policy carefully before making a purchase.
You may be eligible for a refund if any of the following conditions apply:
The Product was not delivered due to a system or processing error on our end.
You were charged an incorrect amount that differs from the price displayed at checkout.
The delivered Product does not match what you ordered (wrong denomination, wrong game, etc.).
The order has been in "processing" status for more than 1 hour without delivery.
All refund requests must be submitted within 48 hours of the original transaction to be considered.
Collect your Order ID, transaction date, and a brief description of the issue. Screenshots are helpful but not required.
Email us at support@gamevault.gg with the subject line "Refund Request - [Order ID]" or reach out via Discord for faster response.
Our team will review your request and investigate the issue. We may ask for additional information to verify the claim.
If approved, the refund will be credited to your GameVault wallet or original payment method within the processing timeframe.
GameVault Wallet
Instant - 24 hours
Refunds to your wallet balance are typically processed within minutes.
Original Payment Method
3 - 7 business days
Refunds to external payment methods depend on your provider's processing time.
Dispute Resolution
Up to 14 business days
Complex cases requiring investigation may take longer to resolve.
Refunds will not be issued in the following cases: