Privacy Policy

We collect information you provide directly to us when creating an account, making purchases, or contacting support. This includes your username, email address, phone number (optional), and payment information.

We automatically collect certain technical information when you use our platform, including your IP address, browser type, device information, operating system, and browsing patterns on our site.

When you place an order, we collect your game User ID and server information necessary to process and deliver your top-up. We do not collect your in-game passwords.

If you participate in our reseller program, we may collect additional business information such as business name and transaction volume data.

We use your information to create and manage your account, process transactions, deliver Products, and provide customer support.

Your data helps us improve our platform, personalize your experience, and develop new features. We analyze usage patterns to optimize performance and pricing.

We may use your email address to send transactional notifications (order confirmations, delivery updates) and, with your consent, promotional communications about new games and offers.

For resellers, we use transaction data to calculate tier levels, manage wallet balances, and provide analytics dashboards.

We may use anonymized and aggregated data for statistical analysis, research, and business reporting purposes.

We implement industry-standard security measures to protect your personal information, including 256-bit SSL/TLS encryption for all data transmission.

Your password is stored using bcrypt hashing and is never stored in plain text. We never have access to your plain-text password.

We use secure, httpOnly cookies for session management and implement CSRF protection across all forms and API endpoints.

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

We conduct regular security audits and vulnerability assessments to identify and address potential risks.

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device.

Essential cookies are required for the platform to function properly, including authentication tokens and session management. These cannot be disabled.

Analytics cookies help us understand how users interact with our platform, which pages are most visited, and where users encounter issues. This data is used to improve the Service.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the platform.

We may share necessary information with game publishers and their APIs to process and deliver your top-ups. Only the minimum required data (such as game User ID) is shared.

We use third-party payment processors to handle financial transactions. These processors have their own privacy policies and are PCI-DSS compliant.

We may use analytics services (such as Google Analytics) to understand platform usage. These services collect anonymized data about your interactions.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change.

We retain your account information for as long as your account is active or as needed to provide you with our Services.

Transaction records are retained for a minimum of 3 years for legal and regulatory compliance, accounting purposes, and dispute resolution.

If you request account deletion, we will remove your personal data within 30 days, except for information we are legally required to retain.

Anonymized and aggregated data that cannot be used to identify you may be retained indefinitely for analytics and business purposes.

You have the right to access the personal information we hold about you. You can view and update most of your information through your account settings.

You have the right to request correction of inaccurate or incomplete personal data.

You have the right to request deletion of your account and personal data, subject to our legal obligations to retain certain records.

You have the right to opt out of promotional communications at any time by clicking the unsubscribe link in our emails or updating your notification preferences.

If you are located in the European Economic Area (EEA), you have additional rights under GDPR, including the right to data portability and the right to restrict processing.

To exercise any of these rights, please contact us at privacy@gamevault.gg.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of any material changes by posting the updated policy on our platform and, where appropriate, sending you an email notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Your continued use of the Service after changes to the Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@gamevault.gg

General Support: support@gamevault.gg

Discord: discord.gg/gamevault

You can also reach us through the Contact page on our platform. We aim to respond to all privacy-related inquiries within 48 hours.